Help For Windows XP Users

With Windows XP, Microsoft has changed Windows Media Player which is the program that actually plays our videos. Typically, users of Windows XP will hear our videos just fine, but will see nothing but a big blank screen. There is a fix for this problem, and it involves making one simple change to your Windows Media Player program. These instructions will walk you through the fix.

Step 1. Load Windows Media Player by clicking on one of our sample video lessons. You can click on the STOP button as soon as the video starts playing. If you have the default Windows Media Player settings on your system, your screen should look like this:

click to enlarge

Step 2. Click on the Show Menu Bar button in the top-left corner of Windows Media Player.

Step 3. Click on Tools > Options.

Step 4. Click on the Performance Tab.

Step 5. At the bottom of the window, you will see a slider labelled Video Accelleration. The default setting for this slider is Full. Change it to None by clicking on the slider button and dragging it to the left. Click on OK and try playing your training video again.

Step 6 (optional). We also recommend you try clicking on the Hide Playlist in Now Playing button. This will close the large playlist at the right of the screen, and will give you much more room to watch your videos.

Step 7 (optional). We also recommend you click on the Switch to Skin Mode button, which will remove a lot of the excess clutter from the screen, providing you with even more room in which to view the videos.

Your videos should play properly now. If not, please contact support@amicron.com. We apologize for this inconvenient step, but as Microsoft continues to change it's programs, we sometimes have to come up with work-arounds to "fix" what they break.

One thing we should note: on some computers, after playing the videos properly ONCE, going back and setting the video accelleration back to FULL seems to have no effect on the training videos - they will continue to work fine. This is very strange behavior, indeed, but it appears to work.