Live Chat Sessions. We regularly hold instructor-led chat sessions where you can log on, ask your questions, and have them answered by an instructor. There is a live video feed from the instructor's computer. You can ask your questions in the chat room and watch them answered live via videocast.

Members Chat. Our Online Members can join in our Members-Only chat room at any time, 24-hours a day, 7-days a week. While we don't guarantee that someone is always online to help you, this is a great way to ask questions. 

Message Boards. We provide online message (bulletin) boards on many different topics of discussion. 

Email Newsletter. We also publish an email-based newsletter called ComputerFAQs which covers Q&A, tips, tricks, and general computer news.

Email Support. Online Members can email questions to our instructors. If your questions pertain directly to our course material, we will do our best to answer them for you in a timely fashion. While we cannot guarantee a personal response to everyone, we will try our best to either reply to your email, or include the answer to your question in our next Newsletter.

Paid Support. If you require assistance above and beyond those methods listed above, we do offer paid support at a specially discounted rate to our Online Members. Whether you have some questions you'd like via email, would like to speak with an instructor over the phone, or would like to schedule a private video lesson for you or your office team, we can accomodate you. Please see the Support page in the Members section for more information.

Classroom Training. If you are in the Buffalo, New York area, we offer classroom-based training in all of the topics we teach online at a discounted rate for Online Members. Please contact our Sales Department for a schedule of classes. We can also schedule custom in-person sessions for your group of 4 or more students. Yes, we do travel.